The Changing Realities of IT – Why Provisioning is so Critical to your Enterprise Mobility Management

June 07, 2017 | Post by Steven Pike | 0 Comments

Mobile Access Solution

The proliferation of mobile devices in the enterprise has transformed the way people work. It’s redefined the way we communicate and has given employees the tools they need to get the job done from anywhere and at any time. But while these new devices present incredible opportunities to users, they also create challenges for IT departments used to dealing with standardized, corporate owned equipment.

This is why proper provisioning of mobile devices is a critical step in the enterprise mobility management lifecycle, and one that should not be overlooked or underestimated by IT departments. Companies recognize that taking a one-employee-at-a-time approach to provisioning is simply not scalable, and are turning to an enterprise mobility suite partner to make the entire process more efficient and cost-effective.

The New Realities of Enterprise IT

The role of IT has shifted dramatically in recent years, and the enterprise environment looks completely different than it did in the past. The new enterprise is no longer limited to desktop PCs confined within the corporate firewall and protected by the physical security of the building itself. 

Today’s employees require mobile solutions that allow them to access their email, applications, files and the corporate network from anywhere in the world. 

Consider some of the differences IT departments have dealt with in recent years:

Before:

  • Enterprise owned PCs and desktops with strict controls
  • Fairly standardized and consistent environment with devices designed for enterprise use
  • Basic corporate tools and software to access programs and complete assigned tasks 
  • Equipment was stationary and located behind the physical security of the building
  • Access points within the corporate firewall with security on the perimeter
  • Easier for IT to manage, maintain and protect devices
  • A typical business day was 8am to 5pm


However, today, it looks much different:

  • Various ownership models, from corporate-owned to employee-owned (BYOD), and the introduction of Corporate Owned Personally Enabled (COPE)
  • Wide variety of devices, operating systems, carriers and applications primarily designed for consumers
  • An always on work environment, meaning end users access the network anytime, from any location with little thought about security
  • Easier for devices to be lost, stolen or compromised
  • End users are less willing to have strict controls on their devices, especially if they own them or use them for personal use
  • End users utilize apps from public app stores to assist with day to day functions and processes with clients, often without approval from IT

Despite these challenges, mobility is a requirement for success in today’s business world.

With the increased focus on corporate digitalization, enterprises need to develop a holistic approach to mobile strategies, solutions, services and support. So what can IT do to balance the needs of end users with the requirement to manage and protect the enterprise?

The Importance of Mobile Access Provisioning

When it comes to mobility, provisioning is the process of obtaining, verifying and attaching a corporate certificate to the device identity. Basically, it allows the IT department to ensure that all devices attempting to access the network are being used by authorized users. At its core, provisioning monitors access rights and privileges to secure the enterprise network.

Many organizations started by doing the provisioning themselves. However, as the enterprise grows and the number of devices increases, this can quickly become unrealistic for IT departments. Additionally, we’d advise that you’d want your IT department focused on more strategic initiatives. 

Consider a company with multiple offices in different countries. There are various carriers, devices, and employee requirements to keep track of. Even simple things such as time zones and distance can delay and complicate the provisioning process. As the enterprise becomes more complex, the benefits of partnering with an enterprise mobility suite solution provider become more apparent.

Creating the Best Possible User Experience

Rather than taking the time to provision each device manually, one at a time, an enterprise mobility partner can reduce the workload for your IT department and handle the entire provisioning process far more efficiently. 

By being vendor and carrier independent and maintaining relationships all over the world, the partner can provide faster provisioning, reduce resource requirements for deployment and troubleshooting, and identify and resolve issues that previously would have delayed the delivery of the device to the employee.

Imagine a system where employees could simply place an order for a new device, get back to work, and know that the device would arrive set up, secure, and ready to go within days, not weeks. Through capabilities such as online portals and remote provisioning from anywhere in the world, this can be a reality for your organization.

Lower your IT Provisioning Costs

Enterprise mobility management has become a necessity for large organizations. Employees must have the tools they need to get their jobs done, and enterprises must be able to provide them while controlling network access and security. 

Through effective provisioning, enterprises can adapt to the new realities of mobile devices, with various ownership models and multiple access points, and provide employees with the best possible experience.

Time, effort and money savings can be yours for the enterprise with a flexible Mobile Access Solution. Find out how much you can save by answering 6 quick questions.

The content and opinions posted on this blog and any corresponding comments are the personal opinions of the original authors, not those of CompuCom.

  • Steven Pike's picture

    Steven Pike

    Steve Pike is a CompuCom Director of device and mobility services and owns the design and implementation of the company's mobility portfolio of services.

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