CompuCom Blog

  • Self-service password reset

    Self-Service Password Reset: Why Your Organization Needs It

    • March 09, 2017
    • Post by Marc Bergman
    • 0 Comments

    More and more companies are implementing a Self-Service Password Reset (SSPR) and unlock tool as part of their service desk offerings. This saves calls to the service desk, trims the time agents spend on the phone and reduces frustration for the end user.

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  • Steps for Dismantling your Data Center

    Moving to the Cloud? 4 Steps for Dismantling Your Data Center

    • February 28, 2017
    • Post by Joseph Geletei
    • 2 Comments

    IT asset disposition (ITAD) is the step-by-step method by which companies get rid of their unneeded or obsolete technology in a responsible, environmentally friendly way. After carefully making the decision to deploy your IT environment in the cloud, engaging in ITAD will likely be your next step.

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  • Magic Quadrant Leader

    CompuCom Again Named a Leader in Gartner’s Magic Quadrant

    • February 23, 2017
    • Post by Jonathan James
    • 0 Comments

    Being a leader in the IT managed services space means having the capabilities to help transform organizations and empower them to offer digital services that enhance the end-user experience.

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  • Time-saving benefits of live chat

    Multiple Time-saving Benefits of Live Chat

    • February 21, 2017
    • Post by Chadrick Mack
    • 2 Comments

    In today’s world, things move quickly and people are juggling numerous tasks on an increasingly tightened timeline and budget. To support the demand for heightened efficiency, more and more companies – regardless of industry – are moving toward a service desk model that enables end users to get the IT support they need in a timely manner.

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  • Utility Pricing Model

    How the Utility Pricing Model Works with an Enterprise Mobility Plan

    • February 16, 2017
    • Post by Steven Pike
    • 0 Comments

    The utility pricing model is as simple as paying your electricity bill. No more headaches with rapid set-up or data overages. We bring you the future of enterprise mobility. 

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  • Modern Service Management Equation

    The Modern Service Management Equation: ITIL + Advanced Analytics = Continual Service Improvement

    • February 14, 2017
    • Post by Sally Shane
    • 1 Comments

    To gain a competitive edge, many companies have abandoned the old-school, IT-by-individual-technologies service desk model in favor of IT Infrastructure Library (ITIL) practices, which offer a more holistic and flexible way of providing service desk services to their employees.

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