CompuCom Blog

  • The Shrinking Service Desk

    The Shrinking Service Desk and How Your Company Benefits

    • June 09, 2016
    • Post by Sam Gross
    • 0 Comments

    We’ve embraced self-service everywhere it makes sense, except not so aggressively in the tech industry that created these advancements, including digital service models.

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  • Customer Relationship; Business Outcomes

    Selling Product as a Service

    • May 26, 2016
    • Post by David Hall
    • 0 Comments

    As a result of the shift in how software and hardware are being used, IT must adapt its expertise to help solve challenges by offering a business-outcome approach.

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  • Which End-User Devices to Support

    Deciding Which End-User Devices to Support

    • May 18, 2016
    • Post by Todd Pekats
    • 0 Comments

    Choosing which end-user devices to support among the profusion of smartphones, laptops and tablets available means that IT has to be creative in balancing the needs of end users and the requirements of the organization. Asking fundamental questions and whiteboarding end-user preferences is a helpful step in the process.

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  • The Modern Data Center

    How the Modern Data Center Will Transform IT’s Role

    • May 11, 2016
    • Post by Chad Atchley
    • 0 Comments

    New cloud technologies give IT the ability to enable and drive business strategy instead of only being a “keep the lights on" operations center.

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  • Outcome Engineering

    Outcome Engineering: Changing the Way Technology is Sold

    • May 05, 2016
    • Post by Paul Alves
    • 0 Comments

    In the “as-a-service” economy, customers demand that products/services be mapped to specific business outcomes. For customers it’s not about features, but about how technology can increase profits, lower costs and reduce risk.

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  • Robotics Process Automation

    Robotics Process Automation: Take Out Costs or Empower the Workforce?

    • April 29, 2016
    • Post by Sam Gross
    • 3 Comments

    Technology such as Robotics Process Automation is a powerful conduit to enhance the end-user experience, rather than simply reduce costs.

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