Using our GoLiveNow Accelerators, CompuCom implemented ServiceNow for a leading North American real-estate company in less than 80 days — and proved an ROI in less than 12 months. We can provide the same quick implementation and rapid ROI to your organization too!
With our GoLiveNow accelerators, CompuCom has taken its award-winning processes and developed them into quick-release implementations. Our GoLiveNow accelerators:
Are fully ITIL-compliant Incident, Problem, and Change Management; built on CompuCom’s customer-proven, customer-specific processes
- Includes process maps and definitions, design documents, technical use cases, baseline policy guides (change management), and complete documentation
- Enable implementation of established best practices in days vs. weeks/months
- Significantly reduce implementation costs, greatly increasing time-to-value and ROI
- Come with transferable usage rights, customer owns processes and code post-GoLive
You can either tailor their ServiceNow implementation with a customized deployment plan based on your processes — or select from application-specific packages, which focus on specific processes and applications, and take an iterative, modular approach to driving IT transformation across the business. Our trained, experienced professionals have deep product knowledge and real-world experience, and will help your enterprise resolve issues quickly and painlessly.
Phase I – Foundation
- Incident Management*
- Problem Management*
- Change Management*
- Service Level Management (base included with
- Knowledge Management
- Accelerators) CMBD Lite
*With GoLiveNow Accelerators
Phase II - Continuous Improvement/ End User Experience
- Service Catalog
- Employee Self-Service
- Custom Application Integration
Phase III - IT Business Management
- Asset Management (Hardware/Software)
- Configuration Management
- Contract Management
- Continuous Improvement and System Administration Service
CompuCom has been a ServiceNow partner since 2006. We currently manage one of the largest multi-tenant instances of ServiceNow in the world, supporting more than 290,000 users. In addition, we’ve helped more than 100+ clients deploy ServiceNow. Our GoLiveNow accelerators for ServiceNow set-us apart from the competition and help clients go fast and maximize ROI.
Whether you're considering a new service management platform or integrating existing investments, find out how CompuCom's ITIL-certified service delivery experts can assist you in meeting your support objectives. Contact Us.