In the past, many IT executives were led to believe that they could solve any number of IT Service Management problems by simply implementing a new automated delivery or monitoring solution. And many IT departments did just that. Now, many find themselves supporting multiple disparate systems and asking a new question — how can I make all of them work together so I can save money and use my staff on more strategic or innovative projects?
CompuCom has made significant investments in incident management, call management, and tactical tools for supporting our clients’ IT Service Management operations. We work with you to develop the right mix of our integrated toolset for your organization and if appropriate, we can even use a combination of our tools and your existing technology.
These tools are essential for the management and measurement of SLAs as well as trending, reporting, and capacity planning. We handle the licensing, administration, maintenance, and training associated with these systems and that frees up your resources and budget.
Although we approach each client situation from a vendor-independent perspective, CompuCom is one of the leading solution providers for ServiceNow, a unique SaaS-based IT Service Management (“ITSM”) software tool set. CompuCom had been partnering with ServiceNow since 2008 to deliver cross-tower IT Service Management excellence to mid-market and F500 clients by leveraging ServiceNow’s tools and CompuCom’s IIM processes and framework on CompuCom’s proprietary multi-tenant platform.
Find out more about how these tools can help you.