A Complete Suite of IT Services for Retail-Store Launches

In fast-changing retail environments, with store openings, upgrades and refreshes across hundreds or thousands of locations, IT is faced with complexity and risk. Compound that with multiple vendors, and it’s a huge challenge.

MyStore — Powered by CompuCom is a comprehensive IT solution that helps ensure you launch and refresh your retail store on time and on budget, to drive a great customer experience.

MyStore: IT Services for Retail Stores

MyStore Supports Retailers with 8 Core Services:

  • Project management: Built around best practices from ITIL®, Six Sigma, PMI® and more.
  • Product procurement: Supports channel, direct-procurement and client-supplied approaches.
  • Logistics management: Addresses equipment procurement, configuration, distribution and tracking.
  • Staging and deployment: Includes equipment storage, inventory and consolidation.
  • Advanced configuration: Covers configuration standards, security, kitting, packing and shipping.
  • Installation: Applies phased or overnight store setup and installation.
  • Day One support: Delivers on-site technical support and training.
  • Recovery and disposition: Manages reselling or disposal of equipment with eco-acceptable programs.
MyStore - Powered by CompuCom

Our Goal: 100% On-Time Store Openings

CompuCom manages the entire process, including initial site surveys, device procurement and configuration, equipment installation and wall-to-wall Day One support.

Our delivery organization is staffed by experienced and certified technical teams — boasting a record of 100 percent on-time store openings with zero defects.

We leverage proven best practices, processes and tools to provide consistency, promote efficiency and meet unique requirements.

Having multiple staging and integration facilities enables us to manage projects of diverse size and complexity. For example, for a leading global retailer, we completed 1,100 new-store installations in addition to 800 remodels with 100% on-time achievement.

We have the logistics capability to stage, configure, integrate, consolidate and ship "site packages." For instance, we provided a top-10 U.S. retailer with whole-store technology: Security, servers, PCs and scanners were all configured with store inventory on a pallet, delivered to the store location and installed on time.

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