Ken Jackowitz leads the Service Experience Management (SEM) organization and is responsible for developing and delivering service solutions that drive improved business outcomes and increase business value for CompuCom’s clients. SEM’s goal is to provide best-in-class service desk solutions that include persona, digital self-service and assisted support that optimize client end-user productivity and reduce overall support costs.
Ken brings to CompuCom more than 30 years of customer experience-focused leadership across industries including healthcare, finance, telecommunications and retail. Most recently, he led the Customer Experience Organization for IDEXX Laboratories, a global leader in pet healthcare innovation that offers IT-based products and services to veterinarians. Prior to IDEXX, Ken held senior customer experience leadership positions at Arise Virtual Solutions, Bank of America, NetByTel and Office Depot, Inc.
Ken earned a Bachelor of Science degree in Marketing and Management from Bentley University in Waltham, MA and spent four years as a Research Affiliate at the MIT Media Lab in Cambridge, MA.