Luis Perez is Vice President and General Manager for CompuCom in Mexico – the company’s largest central delivery capability enabling CompuCom’s core service offerings in Service Experience Management, End-User Enablement and Cloud Technology Services. Luis leverages his broad experience in leadership, operational excellence, technology and sales to drive the country’s delivery and go-to-market strategies that ultimately aim to drive exceptional customer experiences, business outcomes and growth.
Luis joined CompuCom from TeleTech, where he served as the Managing Director for one of its top delivery organizations in the Business Process Outsourcing space, leading the operational strategy, service delivery and relationship management for one of the top three global accounts. Prior to joining TeleTech, he served as Dell’s/Perot Systems’ Infrastructure Managed Services Country Manager for Mexico, where he played a key role in designing, implementing and operating leading-edge service offerings focused on the small- to medium-size business market. Luis combined traditional service desk services, infrastructure support and Software-as-a-Services technologies with great success, which ultimately influenced Dell’s decision to acquire Perot Systems in 2009.
A techie at heart, Luis is passionate about technology and how it has and continues to transform many aspects of our lives. Luis holds a Bachelor of Science degree in Electronics Engineering, an MBA from the EGADE business school and has participated in several executive education programs including Leading Professionals Services Firms from the Harvard Business School.