Integrating your IT delivery team with third-party partners can often lead to segmented processes that limit the potential of the partnership. In many cases, such segmentation can even negatively impact end-user productivity and business operations. It takes a single, unified services management view and centralized control to efficiently manage and accurately assess the performance and value of individual resources. This is particularly true as new and evolving technologies, including personal and mobile devices, are added to the mix.
CompuCom® can help you build and maintain a more stable IT infrastructure. This stability enables you to optimize the end-user experience and drive business growth. CompuCom’s Global Service Model synchronizes your multiple IT service providers and maintains alignment with your enterprise IT team, across organizational boundaries and processes.
Our Global Service Model tightly monitors and integrates activities of support organizations across CompuCom, our clients and third parties. Meanwhile, we build a foundation of service and configuration knowledge that streamlines the management of incidents, problems, service requests, changes and releases throughout the entire technology life cycle.
This offering combines with our complete suite of Service Experience Management solutions to provide a reinvented, personalized service experience.