Intel Case Study on CompuCom

Discover and provision with more success

CompuCom clients include large enterprises with complex operating environments—multiple divisions with different support structures, compliancy requirements, and security restrictions. To manage these nearly 5 million desktops, CompuCom created the EU Orchestrator, which integrates Intel® Setup and Configuration Software (Intel® SCS) and Intel® vPro Technology. CompuCom can now rapidly identify and remediate device problems remotely and securely across the enterprise: EU Orchestrator* delivers remote, state of the art problem solving to save customers time, money and productivity. Intel SCS delivers a flexible, modular, cross-platform service that saves the cloud provider time and resources, improves discovery, and significantly increases provisioning success.

Challenges

  • Discover more systems in the environment, with enough details to accurately determine their status, even when systems are out of band.
  • Speed up and increase the success rate of remote provisioning.
  • Reduce resource requirements for deployment and troubleshooting.

Solutions

  • Intel Setup and Configuration Software, integrated with the CompuCom EU Orchestrator for an end-to-end solution for managed services.
  • Key Intel technologies, such as Intel vPro technology and Intel® Active Management Technology (Intel® AMT).

Impact

  • Augmented discovery, with the ability to obtain over 50 types of data from Intel vPro platforms and use that information to customize customer interfaces.
  • Faster provisioning and higher success rates, with the ability to immediately identify and resolve issues that previously would have stopped a provisioning process.
  • Greater flexibility to provision complex environments, create custom profiles, and meet individual client needs.

 

Intel Case Study on CompuCom

Intel Case Study on CompuCom PDF
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