Service Desk Fact Sheet

Optimize Satisfaction and Productivity

Today’s savvy end users expect IT support that rivals services received in consumer situations — expansive capabilities and satisfaction, anytime, anywhere, on any device. As the BYOD (bring your own device) movement continues to grow, so do end-users’ support expectations. The end-user service experience is becoming the biggest influencer of IT satisfaction, no matter how support is delivered — online, in person, over the phone or through self-service portals. If the service isn’t quick and responsive, end users won’t hesitate to turn to other sources for help, producing a whole new set of issues for the IT organization.

While trends, like BYOD, promise real benefits, such as greater innovation and improved productivity, they come with increased pressure to manage, service and secure devices for employees who have an always-on way of working. Not only do you need to deliver timely resolution in an efficient, cost-effective manner, you also need to do so without compromising your organization’s security.

CompuCom® Service Desk delivers an efficient, secure infrastructure and support model that provides end users with superior, consistent service experiences for their corporate and personal technology across all channels, anytime and anywhere. Leveraging an approach that puts the end user — not the device — at the center of the support model, our Service Desk optimizes end-user productivity and improves overall support costs.

Most importantly, we help you meet your end-users’ ever-increasing technology demands in a secure manner, mitigating risk and improving overall business performance.

Service Desk Fact Sheet

Service Desk Fact Sheet PDF
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