SmartDesk Solution Fact Sheet

Got problems? Technical support doesn't have to be one of them.

It’s difficult feeling like a small fish in a big technology pond. You face pressure to perform like the industry leaders, but you don’t have their big budgets and headcount. Despite these limitations, your team depends on you to respond to their technical support needs, get their IT issues resolved, and get them back to work quickly.

Whether you have 250 end users or more than 3,000, technical support is a competitive necessity. But enterprise-level solutions can be pricey, and they don’t often scale below 5,000 end users. Consumer-level options could save you some money, but they aren’t up to the tasks of supporting mission-critical operations or acting like the face of IT. How do you get the technical support that’s right for you?

The answer is SmartDesk SolutionTM by CompuCom®, a technical support solution that’s sized — and priced — just right for today’s midsize companies.

A managed service, SmartDesk Solution incorporates a solid foundation of IT Service Management (ITSM), multi-channel contact methods and automated tools to save your business money and get your end users back to work quickly.

Affordable Support.Extraordinary Results.

CompuCom combines our enterprise-class Service Desk with ITIL® processes to deliver service management that can help accelerate business growth. We then package these components as a bundled offering — sized and priced for your business.

Service management capabilities provide the outcomes your business requires:

  • 80 percent of support calls and chats are answered in 60 seconds or less for fast response and support, regardless of contact method.
  • 90 percent of resolvable support issues are closed on first contact, so end users can get back to business sooner.
  • 85 percent of password-reset calls are avoided altogether through self-service tools that empower end users to take charge of their own technical support — and their job satisfaction.
  • 30 percent or more cost savings are realized through comprehensive service management and multiple contact methods.

 

SmartDesk Solution Fact Sheet

SmartDesk Solution Fact Sheet PDF
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