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End-User Help Desk

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The price of end-user downtime in today’s business environment is steeper than ever. The complexities that often lead to business interruptions have never been higher. These realities are even more troublesome when you consider that today’s end-users are as likely to work remotely -- from home or the road -- as they are to be in an office that has on-site technical support. It’s critical that you have an effective, efficient and expert help desk to support your operations.

Our help desk managed service delivers a fully integrated solution with a single point of contact so that you can quickly and easily resolve desktop, mobile, and software-related issues. Based on our Integrated Infrastructure Management (IIM™) platform, the help desk service includes:

  • Live support
  • Innovative, cost-efficient Web-based services
  • End-user self-assist tools
  • On-site services

We've developed a help desk support methodology that balances the ratio of on-site, remote, and self-assisted support. You get exactly the results you expect. Your end-users receive the support they need. At the core of our End-user Help Desk service is our automated cross-functional Service Desk solution and ITIL®-based management principles to help you maximize business performance while reducing costs and user downtime. The IIM framework can integrate with all IT Service Management tools including ServiceNow, an industry recognized technology platform, and represents its deepest and broadest implementation. 

Gartner, Inc. has consistently placed CompuCom as a leader in its Magic Quadrant for Help Desk Outsourcing in North America. Read More about the Gartner Magic Quadrant. This recognition from one of the world’s most respected industry analysts reflects both our ability to execute and our completeness of vision. As a leader in the management, design and implementation of help desk services, we have demonstrated the proven ability to deliver a solution that is tailored to your organization’s specific way of doing business.

For a free consultation on how we can improve the performance of your end-user help desk, use the link below:

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