Integrated solution puts resolution in the hands of the workforce and reduces service desk calls
DALLAS, TEXAS — OCTOBER 15, 2010 — CompuCom Systems, Inc., the leading IT outsourcing specialist, and ii2P (Integrity, Innovation, People), LLC, specializing in IT self help services, have teamed to deliver a solution that gives IT users the services they demand—self service and faster resolution. CompuCom has been positioned by Gartner, Inc. in the leaders quadrant in the “Magic Quadrant for Help Desk Outsourcing, North America” report. ii2P has been named among the “Cool Vendors in IT Operations Management, 2010” by Gartner, Inc.
Many in the workforce prefer to resolve their own issues rather than calling for help. This makes them happy and more productive, while also helping to reduce support costs. It’s a winning solution all around. CompuCom has long embraced a self service approach as an important element in its IIM® solution and working with ii2P takes it to the next level. ii2P offers the applications and, more importantly, the packaging and managerial disciplines that compel the workforce to use the tools that shape positive user adoption. And for users that are still tied to immediately calling the service desk, ii2P helps optimize support processes for those calls.
The two companies work closely together to deliver the total solution. At one global Fortune 500 client, the integrated solution has already produced a 50 percent reduction in service desk calls. This translates to cost savings, productivity increases and higher workforce satisfaction.
To learn more visit the CompuCom booth #MP7 and the ii2P booth #MP11 at the Gartner Symposium/ITxpo 2010 being held in Orlando, Florida, October 17-21.
About CompuCom Systems, Inc.
CompuCom is recognized as the leading IT outsourcing specialist for incorporating international standards, real world experience, and ITIL® best practices. The company is listed among leaders in service desk, managed desktop, managed security, data center, remote infrastructure management, and hosted virtual desktop services markets. CompuCom’s flagship IIM® solution and framework helps organizations reduce operating and capital expense, drive alignment of IT services to business plans, and improve the value contribution of innovative technologies and processes. To learn more, visit www.CompuCom.com.
About ii2P, LLC
ii2P specializes in providing IT self-help solutions, such as help desk support and process optimization, as well as the design and implementation of self-service tools. ii2P’s products and services help deflect service desk calls and deliver the needed information to the end users, all resulting in an end-to-end solution with lower costs and improved end user satisfaction. In this environment of self direction and independent action, ii2P offers customized self-help portals, process optimization, and password management systems. ii2P solutions are scalable and affordable for small companies or large enterprises across all verticals. To learn more, visit www.ii2P.com.
About the Magic Quadrant
The Magic Quadrant is copyrighted 2009 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
About Gartner’s Cool Vendors Selection Process
Gartner’s listing does not constitute an exhaustive list of vendors in any given technology area, but rather is designed to highlight interesting, new and innovative vendors, products and services. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness of a particular purpose. Gartner defines a cool vendor as a company that offers technologies or solutions that are: Innovative, enable users to do things they couldn’t do before; Impactful, have, or will have, business impact (not just technology for the sake of technology); Intriguing, have caught Gartner’s interest or curiosity in approximately the past six months.
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CompuCom Systems, Inc.