Cost-Effective Service Helps Reduce Network Downtime, Lower Operating Costs and Reduce Risks
CHARLOTTE, NC – June 14, 2017 – CompuCom Systems, Inc. (“CompuCom®”), a leading IT managed services company, today launched IntelliCare™, a suite of robust services to help clients with Cisco®-based infrastructure equipment lower operating costs, resolve incidents faster, mitigate risks and effectively manage their assets. IntelliCare blends Cisco’s networking expertise with CompuCom’s personalized support services, so clients benefit from a collaborative approach, as well as the assurance of single-source accountability.
CompuCom’s IntelliCare service helps reduce network downtime with fast, expert technical support and flexible hardware coverage provided by CompuCom’s Enterprise Support Center (ESC). It also provides proactive services, which gives clients up-to-date information about their Cisco installed base, support contracts, and product and security alerts to help make informed decisions on the operation of their network infrastructure. Clients get an authorized support service for their Cisco-based devices and equipment and additional value-added services from CompuCom, often for less than they would pay for an original equipment manufacturer support contract.
“By combining Cisco’s world-class products and services with CompuCom’s ability to deliver true end-to-end solutions, our clients have a partner they can trust to meet their IT requirements and deliver critical business outcomes,” said Christopher Opat, SVP of CompuCom’s Cloud Technology Services. “Given that our clients spend considerable sums of money on their IT infrastructure, they need to support and maintain it in a way that’s efficient, reliable, cost-effective and tailored to their individual needs.”
CompuCom’s IntelliCare service addresses the need for fast and efficient technical support service with the added benefit of providing comprehensive visibility and awareness of our clients’ installed base of Cisco devices:
- It leverages CompuCom’s ESC to help reduce clients’ network downtime with fast, expert technical support. The ESC is staffed by experts certified in a broad range of Cisco products and is accessible 24 hours a day, 365 days a year by phone, web portal or email to assist them.
- Technical services available through the ESC are also backed by advance hardware replacement options and fast response time, including four-hour and next-business-day options (where available), for timely resolution of any hardware issues.
- Next-generation, proactive life cycle management services provide up-to-date information about the client’s Cisco installed base, support contracts, and product and security alerts to help them make informed decisions on the operation of their network infrastructure.
Added Opat, “Our clients’ network infrastructure is the cornerstone that keeps their business running and operating smoothly. With IntelliCare services, CompuCom helps them keep their Cisco-based IT infrastructure running at the peak performance they need to compete in today’s business environment.”
For more information about CompuCom’s IntelliCare service, please visit http://www.compucom.com/services/intelligent-care-services.
CompuCom Systems, Inc., a global company headquartered in North America, provides IT managed services, infrastructure solutions, consulting and products to Fortune 1000 companies committed to enhancing their end users’ experience. Founded in 1987, privately held CompuCom employs approximately 11,500 associates. For more information, visit www.compucom.com.
Roberts Buchanan, Inc.
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IntelliCare is a trademark of CompuCom Systems, Inc.