Need a more mobile IT support system? Check out the CompuCom ClientLink® EU-Orchestrator, a suite of tools that allows service agents to take control of a remote client’s device — and perform hardware and software diagnostics and repair without a physical support visit.
The CompuCom ClientLink® EU-Orchestrator is a combination of tools that allows any support-related personnel, such as service desk agents and network administrators, to take control of a remote client’s device—and perform a variety of hardware and software diagnostics and repair without a physical deskside support visit. It allows for quick and remote resolution of deskside issues, improving both the efficiency and effectiveness of IT services. With the EU-Orchestrator, it’s easy for IT to set up and manage the system, reducing the need for extensive help desk training and dispatching of technical resources, and dramatically speeding resolution times. In fact, training and orientation times for the EU-Orchestrator can be as little as 30 minutes; thereby dramatically reducing agent training time and increasing effectiveness.
Powered by Intel vPro technology, the EU-Orchestrator allows for quick, remote resolution of deskside issues, improving both the efficiency and effectiveness of your IT services. Learn more by taking a look at the following resources:
- CompuCom ClientLink® EU-Orchestrator Powered by Intel® vPro™ Solution Overview Brochure - You'll learn what it is, how it works, key ROI metrics, and where it has been used to help other customers.
- Intel Case Study on CompuCom - See how we leveraged the solution to speed up provisioning and increases problem resolution success rates.