As an IT decision maker, you know that custom business applications are essential to your enterprise's growth and competitive survival. You also know that those custom applications require building, deploying and successfully maintaining IT guidance and resources. But your organization must also curb or eliminate growth in IT-related costs and operational challenges. What you, your team and your enterprise need is the ability to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Your organization, like every other, must grow to survive, and is dependent upon its IT infrastructure to do that. Your organization, like every other, is also dependent upon some custom-built applications, since none can survive or grow by relying solely on unmodified off-the-shelf solutions. Custom applications require IT guidance and resources to be built, deployed and maintained. But your organization must also curb or eliminate growth in IT related costs and operational challenges.
Taken together, these facts mean that every enterprise’s IT infrastructure either enables and supports business growth...or impedes it. There really is no other choice. This also means that IT decision makers who seek to maintain the status quo are, in fact, impeding growth, and anything that impedes organizational growth is a candidate for replacement. Your enterprise therefore needs the ability to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Several other vendors are positioning offerings as “Platform as a Service” (PaaS) and “Infrastructure as a Service” (IaaS) solutions. Unlike these, ServiceNow already enjoys widespread, proven use in some of the most demanding business computing environments on the planet. It was ServiceNow users who led the adoption of the ServiceNow platform for applications beyond ITSM. And that continuing and growing adoption is a testament to the power, reliability and security of that platform.
Those savvy users understand that everything in business, not just IT, relies on workflows, processes and the discovery and management of the elements and information that matter most. These are all features that ServiceNow has delivered to IT decision makers and their teams since its inception. And like their IT colleagues, decision makers in accounting, human resources (HR), legal and other corporate departments are using ServiceNow to deliver effective, innovative services to their enterprises. They are doing this by building applications that automate business processes previously conducted manually at their organizations, and that enable user self-service for a variety of frequently performed business tasks.
CompuCom runs one of the largest Service Desks in North America supporting more than 290,000 users world-wide. We know how difficult implementing a new ITSM solution can be because we’ve done it for ourselves and for more than 100 clients.