Desktop and Application Management

Use Your IT Budget More Wisely

Driving down the costs of desktop and application support and management: It's a constant battle at most organizations. So, too, is the desire to improve the service experience, align IT services with the business and, most importantly, deliver the latest technology to end users faster.

In order to meet all of these goals, your IT team must:

  • Have a central, standardized approach
  • Adhere to a continual service improvement model
  • Have the ability to automate and implement an evidence-based for performance management and resolve service
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Desktop & Application Management Proof Points

Desktop Management

Our flexible Desktop Management delivery models are designed to fit your budget and meet your fluctuating support needs. Services provide:

Level 3 support (platform support and triage)

  • Deliver desk-side support for incident, request and change management.
  • Provide on-call 24x7 support for critical issues.

Patch management

  • Test and distribute Microsoft and select third-party application security updates.
  • Follow best practices for a proven and formal phased-distribution approach.
  • Identify root cause of and remediate patch errors and failures.
  • Enable auto-remediation for noncompliant systems.
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Desktop & Application Management Proof Points 2

Application Management

Our Application Management services help your IT organization provide application choice while maintaining a level of security, compliance and control that mitigates company risk. Services provide:
 

  • Application rationalization: Evaluate the strategic value of your applications, reducing or eliminating overlapping functionalities, unused applications and system bottlenecks.
     
  • Application portfolio management: Manage the ongoing testing, tracking and reporting of application use and operations, and proactively manage and resolve any issues.
     
  • Application ownership: Maintain application revision N-1 level, maintain current patch level, develop support desk scripting and provide problem management support.
     
  • Application packaging: Package, test and distribute new applications and updates, automating the process for end users.
     
  • Unified collaboration: Deliver comprehensive cloud-based or on-premise email, messaging and collaboration services.

ClientLink® EU-Orchestrator

When used in alignment with our continual service improvement methodology, the CompuCom ClientLink EU-Orchestrator, powered by Intel® vPro™ technology, simplifies, enhances and accelerates remote IT support. 

This powerful suite of tools lets service desk agents and administrators take control of remote clients' devices to perform hardware and software diagnostics and make repairs from virtually anywhere — no desk-side support visits required.

EU-Orchestrator enables quick and remote resolution of desk-side issues, improving the efficiency and effectiveness of IT services. It also makes it easy for IT to set up and manage the system, reducing the need for extensive help-desk training and dispatching of technical resources.

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