Digital Engagement Solutions

A Persona-Based Approach to Enhancing the End-User Experience

Let's face it: It's not always easy for end users to meet their technology-related procurement, service and information needs. The supporting process may be poorly designed, not personalized to the individual or lacking in other functional ways.

Through CompuCom® Digital Engagement Solutions, we provide Web-based tools that transform how your end users interact with CompuCom throughout the technology life cycle. We leverage information gathered by our Persona Service Management engine to automate a personalized, consumer-like experience that far exceeds what you'd typically find in a business IT delivery setting.

ClientLink Portal

The Benefits of a Persona-Based Approach

The end user's experience with our digital marketplace portals is shaped by his or her persona. (Simply put, personas group end users by a set of common characteristics, such as department, role, level of responsibility, approved devices and applications, and support level required.)

Company Support Portal

ClientLink Portal

Our ClientLink Portal gives your business users access to CompuCom's offerings of products and support services at any point across the IT technology life cycle. This digital gateway provides:

  • A modernized shopping experience, including intuitive navigation
  • A dashboarding interface to create personalized heads-up displays into business users' supported environment and infrastructure
  • An omni-channel support venue that offers access to self-service and assisted-support channels
IT Portal

Persona Portal

Similar to our ClientLink Portal, but harnessing the power of our Persona Services Management offering, our Persona Portal steers your end users along the technology life cycle with anticipatory products, services, subscriptions and support. The results? Increased client satisfaction along with reduced support time and costs. 

[x] Close

Sign Up for Email