Reimagine the End-User Experience

CompuCom delivers the comprehensive solutions and services that give you a solid foundation for seizing the new IT imperatives. Our rich portfolio of offerings replaces the outmoded “data center-out” view with a more effective “user-in” perspective.

Our unique value chain covers the full life cycle of IT services — from the procurement of technology to the configuration, implementation and management of complex environments. We’re here to empower you to achieve the highest levels of performance by making technology work for you — anywhere, anytime, on any device. We elevate the technology experience through dynamic, proactive and seamless support that energizes people’s business and personal lives.

Our End-User Services meet the demands of today’s end users through cost-effective, integrated solutions and services by:

  • Transforming the end-user experience
  • Optimizing productivity
  • Equipping your people to collaborate and innovate
  • Helping you achieve IT and business alignment

We couple this with our Service Experience Management solutions to create exceptional customer engagement and business value. These solutions reimagine the service experience by:

  • Personalizing services
  • Accelerating resolution time
  • Optimizing IT and business productivity
  • Driving down support costs

No matter what your end users' preferences — phone, chat, email or self-service — CompuCom is always ready to offer the support they need to do their jobs better.

CompuCom’s End-User Services offerings include:

Asset Life Cycle Management: From acquisition and configuration to disposition and disposal, enjoy full life cycle support for your applications and desktop devices.
Desktop and Application Management: We offer a variety of support options, including applications portfolio management and performance management.
Digital Engagement Solutions: These solutions combine the horsepower of a B2B engine with the elegance of B2C design. The result is enterprise-class end-user services and a personalized, consumer-like experience.
Enterprise Mobility Solutions: This is a full-spectrum offering for incorporating all types of phones, tablets and other mobile devices into your sanctioned IT environment and managing them from acquisition through disposition.

IT Staffing: We can support your ever-shifting business demands with contract, temporary-to-hire and direct placement services.

Persona Service Management: These solutions provide a clear strategy and powerful approach — with defined, expected outcomes — to capture and categorize the persona attributes within your organization. As a result, you can empower your end users with the applications and devices they need while focusing your IT investment on roles that drive business growth.

Service Desk: Our personalized end-user support services span multiple engagement channels to deliver a consistent, exceptional customer experience. 
Walk-Up Services: Supplement your traditional service desk with enhanced on-site support. Our Solution Cafés® give employees ready access to effective technical assistance for their company-owned and personal devices, when and where they need it. 
Workplace Solutions: Our flexible, vendor-neutral methodology enables frictionless support across home, branch and campus offices, regardless of your current toolsets, software, hardware or processes.

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