Organizations today find it increasingly difficult to introduce innovation made necessary by changes to the business environment or brought about by technological advances. They are challenged in balancing day-to-day operations with the need to respond to the business at a pace that allows them to address their rapidly shifting marketplace.
IT teams are further burdened by organizations transitioning to being true digital workplaces and adopting state-of-the-art intelligent automation (such as robotic process automation and artificial intelligence) as well as DevOps, Agile, Lean and other ITSM trends.
CompuCom offers a proprietary Innovation Management System — the Innovation Delivery Framework (IDF) — to help identify innovation opportunities for clients to more closely align IT with their desired business outcomes. With IDF, we collaboratively create a strategic roadmap for services to transform over time, meeting the needs of both the business and the IT organization.