IntelliCare Services

Next-Gen Services to Support and Maintain Your Cisco Products

Cisco-based infrastructure

Many organizations like yours spend considerable sums of money on their IT infrastructure. They need to support and maintain it in a way that’s efficient, reliable, cost-effective and tailored to your unique needs.

CompuCom® offers enhanced support and maintenance programs for clients with Cisco®-based infrastructure — network, data center, security and voice equipment. These devices are all covered by IntelliCareTM - our innovative Cisco-approved service offering for providing optimal proactive and reactive services to support your network.

IntelliCare is a suite of next-generation reactive and proactive services to help lower your operating costs, resolve incidents faster, mitigate risks and manage your assets effectively, such as keeping up with product alerts, support contracts and End of Life (EOL)/End of Sale (EOS) milestones.

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Intelligent Care Collector

Our IntelliCare Collector and Other Services

CompuCom’s IntelliCare services are delivered through a combination of on-site and remote resources that complement existing technology teams. These reactive and proactive services work together to provide complete Cisco device support and life cycle management.

An important component is the automated IntelliCare Collector, which runs frequent network scans that enable our experts to provide full Cisco device life cycle management, freeing up your IT staff to work on key business objectives.

Foundational care services (reactive)

  • Level I, II and III technical support on Cisco devices
  • 24x7 Service Support Window, with personnel trained and tested on Cisco technologies
  • Multiple options to place support tickets: (1) Single 1-800 support line for all services; (2) Self-service incident creation via Service Now web portal, CompuCom’s web portal; (3) email
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Cisco

How You Benefit from IntelliCare Solutions

CompuCom’s IntelliCare Services deliver the industry's most comprehensive, simplified and accurate view of your devices, service contracts, service alerts and vulnerabilities.

Our services offer:

  • Expertise on all Cisco devices to ensure technical issues are resolved promptly.
  • Effective life cycle management of all assets and devices including tracking of field notices and important End of Life (EOL)/ End of Sale (EOS) milestons.
  • Service contract tracking to ensure devices are covered with the support coverage to meet your business needs and ease with budget planning.
  • Identifying key product and security alerts and recommended remediation advice to help you address these issues before they impact your business.

The benefits to clients include:

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For details, pricing and other information, contact a CompuCom sales representative today.

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