Intelligent Care Services

Next-Gen Services to Support and Maintain Your Cisco Products

Cisco-based infrastructure

Many organizations like yours spend considerable sums of money on their IT infrastructure. So they need to support and maintain it in a way that’s efficient, reliable, cost-effective and tailored to your unique needs.

CompuCom® offers support and maintenance programs for clients with Cisco®-based infrastructure — network, data center, security and voice equipment. These customized programs are part of our innovative service offering called Intelligent Care.

Intelligent Care is a suite of next-generation reactive and proactive services to help lower your operating costs, resolve incidents faster, mitigate risks and manage your assets effectively, such as keeping up with End of Life (EOL)/End of Sale (EOS) milestones.

What is Intelligent Care?

With Intelligent Care, we combine foundational support services (reactive) and intelligent services (proactive) to identify issues and recommend actions to resolve risks and threats before they become problems.

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Intelligent Services for Intelligent Care
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Intelligent Care Collector

Our Intelligent Care Collector and Other Services

CompuCom’s Intelligent Care services are delivered through a combination of on-site and remote resources designed to complement existing technology teams. Intelligent Care consists of reactive and proactive services that work together to provide the most complete Cisco device management.

Foundational care services (reactive)

  • Level I, II and III technical support on Cisco devices
  • 24x7 Service Support Window, with personnel trained and tested on Cisco technologies
  • Three options to place support tickets: (1) Single 1-800 support line for all services; (2) Self-service incident creation via Service NowCompuCom’s web portal; (3) email
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How Intelligent Care Works
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Cisco

How You Benefit from Intelligent Care Solutions

CompuCom’s Intelligent Care Services deliver the industry's most comprehensive, simplified and accurate view of the client installed base, service contracts, service alerts and vulnerabilities.

An important component is the automated Intelligent Care Collector, which runs frequent network scans to enable our experts to perform analytics on alerts and notifications. This helps mitigate risks and threats are resolved before becoming problems.

Our services offer:

  • Effective management of all assets and devices, plus issue tracking and coverage needed
  • Expertise for all Cisco devices — including EOL/EOS milestones in the next year, how to reach maximum network performance, and understanding vulnerabilities that impact your network
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