Single point of contact for all your technology support needs anytime, anywhere, and on any device.

Your employees have much higher expectations for technology support than just a few years ago. They are looking for fast, consistent technology support for all their devices. If they don't get service internally, they may turn to other sources for help, including risky downloads, potentially exposing your network to security threats. 

CompuCom® Service Desk solution focuses on the end user, providing tailored IT support across all devices. Our mobile app and portal are designed to give end users a single point of contact with multiple choices for service requests. 

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Service Desk Capabilities

Comprehensive multi-tenant ITSM platforms

Integrated support options including self-service, automation, chat and phone that can be multi-lingual

Innovative approaches such as Actionable Analytics to help lower costs and increase automation

Remote or onsite services offered to our US and Canadian clients

A Focus on End Users, Not Just Devices

CompuCom Service Desk gives end users a single point of contact across multiple channels for support issues and new service requests.

We take a persona-driven approach to deliver care-centric services that put the individual end user - not the device - at the center of the support model. Employees receive support resources that are matched to their particular business persona and requirements, to maximize productivity.

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Mobile Support Services & Actionable Analytics

Our mobile app integrates self-service (password reset and unlock, and secure and evergreen knowledge base), as well as chat and self-ticketing.  End users select the contact method to best suit their needse and enjoy a seamless, anytime, anywhere support experience.

Our Service Desk includes near real time Actionable Analytics for Continual Service Improvement to reduce or eliminate issues before they impact your business. Gain visibility and take action on delayed tickets, and readily assist end-users that are having recurring issues.

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Why CompuCom?

Leader Ribbon

Leader
Gartner 2017 Magic Quadrant for Managed Workplace, North America1

Robust Support

Robust Support
8+ million contacts annually, with 15% handled through automation and 11% of contacts handled through self-service

Experience

Experience
30 years delivering service desk solutions. On average, clients remain with us for 14 years.

Success Stories

CompuCom

No matter what your employees’ preferences — phone, chat, email or self-service — CompuCom is ready to offer the support they need to do their jobs better.

Speak with us live now at 1-800-350-8430 or

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