Walk-Up Services

The Convenience of On-site IT Support

Today's employees have more demanding expectations when it comes to technical support. Outside of work, they enjoy friendly, customized, rapid assistance for their personal technology needs. When they have trouble with their laptop, smartphone or tablet at work, they want to have a similarly positive experience. Is your IT organization up to the task?

CompuCom® can help. With our Walk-Up Services, you can supplement your traditional service desk with enhanced on-site support. Our Solution Cafés® give employees ready access to effective technical assistance for their company-owned and personal devices, when and where they need it.

It's the type of support experience that aligns IT more closely with the business while also boosting employee productivity and satisfaction. Contact us today to learn how you can put a new face on IT with CompuCom Walk-Up Services.

Experts in On-site Support

CompuCom is a pioneer in the design, implementation and management of walk-up service centers. We've worked in this capacity with many clients across retail, healthcare, life sciences, insurance, financial services and other industries. Calling on the lessons we've learned, we deliver superb on-site support in every Tech-Zone – Technology for Business and Solution Café that we manage.

Tech-Zone - Technology for Business stores are convenient points-of-service for delivering IT solutions to small and mid-sized companies. Located in malls, business parks and other busy locations, they enable business owners and the general public to come in for device tune-ups, repairs and other technical support services, and to buy business-class devices and peripherals.

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Solution Cafe Zones

Solution Cafés: Take a Closer Look

Reflecting proven best practices, Solution Cafés feature up to six zones for comprehensive service and support.

  • Greeting Zone: Employees are welcomed to the Solution Café, and their needs are identified. They can also access a self-service kiosk to check in, open a service ticket or use a knowledge base.
     
  • Technology Zone: Technicians provide hardware repairs, technology refreshes and software upgrades. Depending on the request, they can deliver services in real time while the employee waits. They can also share tips and best practices to help expand employees' technology know-how.
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