Discount Retail Powerhouse Reaps Benefits of a Streamlined IT Sourcing Model

CompuCom provides comprehensive on-site and remote support to more than 1,900 U.S. stores, 33 distribution centers and 80 district offices.

Overview
Focused on innovation, this retail powerhouse delivers engaging shopping experiences to its guests through its vast network of discount stores and robust e-commerce site. This retailer, headquartered in Minneapolis, MN, is recognized as the second largest general merchandise retailer in the U.S. Approximately 361,000 team members support retail operations across more than 1,800 stores in the U.S.

Challenge
In 1996, this retailer’s organization comprised three separate business entities. Looking to reap the benefits of a streamlined sourcing model, the parent company elected to partner with a single IT service provider to address in-store technology requirements across the three separate environments. Doing so would allow them to stay focused on core business requirements, while at the same time, keep in-store technology up-to-date and managed more efficiently and cost effectively. With a dynamic store environment, this retailer needed a reliable and flexible partner with a strong understanding of the retail industry, and the ability to swiftly respond to better support rapidly evolving business requirements.

Solution
The client turned to CompuCom to manage all in-store technology for its operations across the U.S. CompuCom provides comprehensive on-site and remote support to more than 1,900 U.S. stores, 33 distribution centers and 80 district offices. Additionally, CompuCom supports team members at the retailer’s headquarters, delivering desktop support and telephone infrastructure services to better enable staff to focus efforts on elevating the guest experience.

Over time, CompuCom’s relationship with this client has expanded to include support for all new store openings and additions. For new stores, CompuCom designs the cable, voice and data infrastructure for this client’s stores. At its Paulsboro, New Jersey delivery center, CompuCom, integrates all the technology by preloading servers and configuring network equipment. Finally, CompuCom installs all store equipment prior to store opening. Additionally, CompuCom is responsible for maintaining all in-store technology on an ongoing basis.

Outcome
Beyond delivering exceptional service, CompuCom continually strives to implement service enhancements to boost end-user productivity, increase the overall effectiveness of business processes – all while reducing IT support costs. Today, this client recognizes the added value that CompuCom delivers as their trusted advisor.

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