Financial Services Leader Partners with CompuCom for Flexible IT Services and Mobile Device Support

Over the course of the relationship, CompuCom has established itself as a trusted partner, effectively delivering excellent IT support for many years.

Overview
This U.S.-based multinational financial services corporation is one of the largest mutual fund and financial services groups in the world. It manages a large family of mutual funds, provides fund distribution and investment advice services, as well as offers discount brokerage services, retirement services, wealth management, securities execution and clearance, life insurance, and a number of other services. Focused on serving a diverse set of customers, the group helps 23 million people invest their life savings, 20,000 businesses manage employee benefit programs, and provides 10,000 advisors and brokers with technology solutions to invest their clients' money. Privately held for nearly 70 years, the financial group employs 41,000 people.

Challenge
The financial services corporation did not have sufficient coverage or in-house IT expertise to deliver desktop support for their North American office locations. They were looking for an IT service delivery partner willing to provide IT support, as well as support them on a wide variety of IT projects.

Solution
A client since1990, CompuCom proved it had the breadth and depth of service capabilities necessary to meet the financial leader’s objectives. In addition, CompuCom was amenable to the corporation’s contract terms and conditions, as this is primarily an event-driven ongoing contract.

In addition to managing the procurement of hardware and software, CompuCom delivers mobile device support for the company. The CompuCom team is responsible for provision, configuration and deployment of 15,000 mobile devices. CompuCom also provides break/fix and IMAC (installs, adds, moves, and changes) support for 6,000 devices dispersed across the organization’s 180 investor center locations. For the company’s ten major campus locations across the country, CompuCom delivers break/fix support. Through the Paulsboro, NJ delivery center, CompuCom manages the full spectrum of hardware configuration, including imaging, birth certificate, and deployment. The financial leader also has CompuCom provide overflow service desk support from our Dallas, TX center. Supplementing their insourced service desk, the CompuCom Service Desk team addresses any Microsoft “how to” questions for employees.

Outcome
Most recently, CompuCom has initiated a project supporting a PC Refresh for more than 22,000 desktops. While a client-led project, CompuCom is providing the technical services talent, delivering on time and under budget for this extremely critical project.

Over the course of the relationship, CompuCom has established itself as a trusted partner, effectively delivering excellent IT support for many years. CompuCom consistently meets the client’s service level objectives and continues to grow and expand the relationship with this financial leader.

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