Large Southeast Utility Company Benefits from Consistent and Reliable IT Infrastructure Support

Throughout the 12-year partnership, the client has come to rely on and trust CompuCom to do whatever it takes to keep its infrastructure running smoothly.

Overview
One of the largest rate-regulated utilities in the United States, this company and its 10,000 plus employees serve approximately 4.6 million customers. They are a clean energy leader and have one of the leading energy efficiency programs among utilities nationwide.

Challenge
Millions of customers rely on this utility company for their electricity and gas. As part of the state’s critical infrastructure, this utility company must be able to quickly respond to any emergencies or disasters. The utility leader tapped CompuCom for IT infrastructure support, improving its ability to focus on energy technologies and providing affordable, clean and reliable power to customers.

Solution

The utility company initially engaged CompuCom to procure their hardware but soon realized there were benefits to be gained by integrating hardware procurement and support under a single service provider. Over time, CompuCom proved that it could successfully manage the hardware procurement, which provided this client with the confidence to expand its service relationship.

CompuCom delivers a comprehensive suite of Workplace Services, encompassing break-fix support, installs, moves, adds and changes (IMACs), and deskside support for more than 10,000 end users and 20,000 devices. CompuCom supports this client’s mobile device strategy including configuring tablets according to user requirements, activating the voice services and providing Service Desk support for the client’s mobile devices.

Leveraging its state-of-the art delivery center, CompuCom also provides Service Desk support for end users with Microsoft® Office applications. And, when the client needed an alternative to building their own disaster recovery service center, they designated CompuCom’s facility as their backup.

Outcome
Throughout the 12-year partnership, the client has come to rely on and trust CompuCom to do whatever it takes to keep its infrastructure running smoothly. CompuCom has consistently delivered improved service levels while reducing risk, disaster exposure and IT support costs. CompuCom has established itself as a flexible and reliable service delivery partner with this leading utility company.

[x] Close

Sign Up for Email