Leading Office Supply Retailer Values Best-in-Class Mobile Device Management Solution

CompuCom increased its value as a trusted service provider, advisor and strategic partner, by collaborating to solve the company’s time challenges while developing a long-term MDM solution.

Overview

With more than 900 retail stores in the U.S. and Mexico, this leading provider of products, solutions and services to the workplace enables customers to do their best work—whether at home or in the office. Although known for their retail stores, they also provide office supplies directly to corporations, businesses and government offices in the U.S., Canada, Australia and New Zealand through approximately 40 distribution centers. By supplying paper, print and document services, technology products and solutions and furniture, the more than 29,000 employees execute their mission of providing workplace innovation to businesses and consumers alike.

Challenge
Within a short two-month window, this office supply leader needed to seamlessly integrate the best possible Mobile Device Management (MDM) solution into their current environment and enable support on an ongoing basis. Specifically, the organization needed to procure, configure and build a scalable MDM environment, access tools and services to implement the solution, and continue to support end users in both retail stores and distribution centers. To do this, the company knew it was crucial to have not only a partner with a solid, proven track record, but also a trusted team capable of meeting their tight timeline.

Solution
CompuCom demonstrated its ability to ensure successful execution within the required timeframe by bringing in its well-established Project Management Office team. Contributing to the decision was the retailer’s experience with CompuCom services in an ongoing, yet intermittent, relationship dating from 2006. With a quick start-approach, CompuCom conducted an evaluation for MDM tools and hosting environments, engineered and configured MDM settings, and provided MDM administration and management. The team built a framework for securely incorporating and managing any device type into the company’s sanctioned IT environment. Using advanced workflow modeling for accelerated implementation, CompuCom developed specialized applications for mobile devices. With Service Desk support, the team purchased, configured, and initiated iPads for store use, and added applications and MDM for the company’s end users.

Today, CompuCom provides a comprehensive suite of Workplace Services and Customer Care support for more than 4,000 devices, including iPads, PCs and printers. CompuCom also supports all of the company’s 2,300 servers—approximately two per store and 504 in the data center and distribution centers—with its Data Center and Network Services, as well provides on-demand IT workforce resources to optimize the corporation’s business and operational goals.

Outcome
As a result of building, integrating and supporting a solid MDM environment and providing faster application deployment, CompuCom has optimized end-user productivity and reduced store downtime. Providing data center and network services, along with workplace services, has not only reduced overall costs, but also decreased risk and exposure for this client. By collaborating to solve the company’s time challenges while developing a long-term MDM solution, CompuCom increased its value as a trusted service provider, advisor and strategic partner.

Client Name: 
Leading Office Supply Retailer
Measurable Results:
  • Faster application deployment
  • Reduced downtime, higher uptime
  • Cycle time improvements, faster time to market
  • Optimized end-user productivity
  • Performance improvements and error reduction
  • Reduced costs
  • Transaction cost reduction
  • Reduced risk and disaster exposure
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