Telecom Service Leader Values CompuCom Flexibility and Partnership in Growing U.S. Business

By truly understanding their environment and delivery preferences, the CompuCom delivery team has proven invaluable.

Overview
One of the world’s leading providers of communications services and solutions, this organization serves customers in more than 170 countries. Its principal activities include the provision of networked IT services globally; local, national and international telecommunications services; broadband, TV and internet products and services; and converged fixed/mobile products and services. Comprised of five lines of business, its Global Services division is a supplier of telecommunications ser vices to corporate and government customers worldwide.

The Challenge
Focused on growing its presence in North America, this telecommunications service leader is expanding solution and portfolio offerings in the U.S. and Canada. With over one thousand U.S.-based global customers, the company wanted to leverage their number one ranking in the Gartner® Magic Quadrant for Global Network Service Providers. Proactively seeking ways to deliver better, faster and more costeffective solutions, the telecom provider did not have sufficient service coverage to support its North American based customers and needed a partner to help them grow their business.

The Solution
CompuCom® North American service coverage was a key differentiator for this client, as it has 94 percent coverage with CompuCom badged associates for their customer’s sites. The client also valued CompuCom’s technology independent approach, as well as our flexibility to use their choice of tools. Additionally, because service requirements change accordingly with each new customer’s need, CompuCom stood out given our ability and willingness to adapt our standard delivery approach to accommodate the company’s unique requirement for each of its customers.

To ensure excellent service, CompuCom created a global Project Management Office to manage global cable logistics and staff augmentation services. CompuCom also evaluated the company’s customer requirements and developed a full life cycle networking services program, including design, site survey, configuration, staging, warehousing, logistics, cabling, installation, ship, install, test and tune up, engineering services, hypercare, training and tai lored maintenance. Providing 24/7 service support, the CompuCom team also performs network maintenance and cutovers after working hours, on weekends and holidays to minimize the downtime experienced by customer organizations wherever possible.

The Result
To better serve the client, CompuCom developed an industry-leading bridge team support model that dramatically sped up delivery time, improved quality and significantly reduced overall project costs. For network installs, CompuCom reduced the client’s original seven-step implementation process down to five steps, saving over 15 percent in implementation costs.

Today, CompuCom is this telecom company’s primary service de livery partner in the U.S. and Canada. By truly understanding their environment and delivery preferences, the CompuCom delivery team has proven invaluable. They consistently demonstrate their flexibility and willingness to do whatever it takes to ensure fi rst class service delivery. As a result, CompuCom has enabled the telecom giant to provide excellent service in a more cost-effective and efficient manner to their customers.

Client Name: 
Telecom Service Leader
Services Provided: 
Measurable Results:
  • Bridge team sped up delivery time, improved quality, and significantly reduced project costs
  • Reduced 7-step implementation to 5 steps, saving over 15% in implementation costs
  • Improved performance and reduced errors
  • Improved service levels and response times
  • Reduced downtime, higher uptime
  • Faster application deployment
  • Cycle time improvements, faster time to market
  • Increased effectiveness of overall business processes
  • Reduced transaction costs
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