Service Desk

CompuCom launched SmartDesk SolutionTM by CompuCom, a complete turn-key technical support solution providing midsize companies with 250 to 3,000 users with enterprise-level technical support – without the enterprise-level price tag.

Self-Service Password Reset: Why Your Organization Needs It

March 09, 2017 | Post by Marc Bergman | 0 Comments

More and more companies are implementing a Self-Service Password Reset (SSPR) and unlock tool as part of their service desk offerings. This saves calls to the service desk, trims the time agents spend on the phone and reduces frustration for the end user.

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CompuCom Again Named a Leader in Gartner’s Magic Quadrant

February 23, 2017 | Post by Jonathan James | 0 Comments

Being a leader in the IT managed services space means having the capabilities to help transform organizations and empower them to offer digital services that enhance the end-user experience.

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Multiple Time-saving Benefits of Live Chat

February 21, 2017 | Post by Chadrick Mack | 2 Comments

In today’s world, things move quickly and people are juggling numerous tasks on an increasingly tightened timeline and budget. To support the demand for heightened efficiency, more and more companies – regardless of industry – are moving toward a service desk model that enables end users to get the IT support they need in a timely manner.

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The Modern Service Management Equation: ITIL + Advanced Analytics = Continual Service Improvement

February 14, 2017 | Post by Sally Shane | 1 Comments

To gain a competitive edge, many companies have abandoned the old-school, IT-by-individual-technologies service desk model in favor of IT Infrastructure Library (ITIL) practices, which offer a more holistic and flexible way of providing service desk services to their employees.

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CompuCom is pleased to have been positioned in the Leaders quadrant of Gartner’s® 2017 Magic Quadrant for Managed Workplace Services, in North America.

CompuCom delivers a broad range of end-user and data center services designed to meet the needs of the enterprise and the individual user as they conduct business using a variety of endpoint devices to provide mission-critical data in support of their clients.

CompuCom’s service professionals support more than 5 million users and nearly 7 million devices throughout North America today, including nearly 2 million users serviced through walk-up kiosks. The team uses advanced tools and automation solutions designed for rapid resolution and for delivering great client satisfaction and performance.

View the full Magic Quadrant for Managed Workplace Services report.

Rapidly Scale for Growth – Use a Managed Service Desk Provider

January 31, 2017 | Post by Jill Randolph | 0 Comments

Three key considerations to look for when evaluating a managed service desk provider

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Benefits of Providing Service Desk Choices

January 12, 2017 | Post by Matt Cormio | 0 Comments

Service desk support is not one-size-fits-all, and different users prefer different speeds and methods of support. Fortunately, with today’s technology, a number of customer contact options are available to help address the needs of your employees.

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