Service Desk

Compucom's mobile app puts the service desk in the palm of your hand with five primary benefits: self-service options, simplicity, efficiency, productivity, and information.  Watch this short introductory video to learn more.

How a Self-service Knowledge Base Empowers Today’s Workers

May 22, 2017 | Post by Kim Crean | 0 Comments

Self-service knowledge bases are the future of independent IT problem solving. Placing the power of resolving technical issues into the users’ hands reduces agent-assisted service desk tickets, lowers costs and streamlines the upgrading, migrating and moving processes.

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Going Digital: Is Your Midsized Business Ready?

May 01, 2017 | Post by Jodie Ohr | 0 Comments

“Digital” is a familiar term that means many things to many people. Organizations "go digital" when they embrace a new way of doing business that creates value out of the insight gained from all the data points generated by modern technologies such as mobile interfaces, cloud technologies and data analytics.

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Why Your Users Need a Service Desk Mobile App

April 24, 2017 | Post by Douglas Barnard | 0 Comments

A good mobile app services solution provides users and their employers with five primary benefits: mobility, simplicity, efficiency, productivity and information. Here are some tangible examples of the benefits of providing your users with a service desk mobile app.

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CompuCom announced that the company has been recognized in Gartner’s research note, “Critical Capabilities for Managed Workplace Services, North America,” published on March 28, 2017.

Service Desk Support: Your IT Department has Better Things to Do

April 03, 2017 | Post by Michelle Beauchamp | 0 Comments

Imagine if you could cut down the number of tasks your IT team owns, enabling team members to prioritize and manage the most critical tasks to your business, without interruption.

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CompuCom launched SmartDesk SolutionTM by CompuCom, a complete turn-key technical support solution providing midsize companies with 250 to 3,000 users with enterprise-level technical support – without the enterprise-level price tag.

Self-Service Password Reset: Why Your Organization Needs It

March 09, 2017 | Post by Marc Bergman | 0 Comments

More and more companies are implementing a Self-Service Password Reset (SSPR) and unlock tool as part of their service desk offerings. This saves calls to the service desk, trims the time agents spend on the phone and reduces frustration for the end user.

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