Service Desk

CompuCom is pleased to have been positioned in the Leaders quadrant of Gartner’s® 2017 Magic Quadrant for Managed Workplace Services, in North America.

CompuCom delivers a broad range of end-user and data center services designed to meet the needs of the enterprise and the individual user as they conduct business using a variety of endpoint devices to provide mission-critical data in support of their clients.

CompuCom’s service professionals support more than 5 million users and nearly 7 million devices throughout North America today, including nearly 2 million users serviced through walk-up kiosks. The team uses advanced tools and automation solutions designed for rapid resolution and for delivering great client satisfaction and performance.

Keep Your Competitive Edge with a Service Desk Provider Who Knows Retail

June 19, 2017 | Post by Tom Alvey | 0 Comments

Staying ahead of the competition is an absolute must, especially in retail. With brick-and-mortar shops downtrending and online stores uptrending, finding a way to differentiate your business is imperative.

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How to Save Your Business Some Benjamins by Outsourcing Your IT Service Desk

June 08, 2017 | Post by Jennifer Gibson | 0 Comments

Benjamins. Greenbacks. Clams. Moolah. Wherever or whomever you are, money plays a huge role in how you run your business. And whether it’s saving a few pennies on your morning cup of coffee, finding a good deal on company hardware or discovering a way to slash resourcing costs in your business, saving money is one of your biggest motivators to action

 

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CompuCom received the highest score in End-User Device and the second-highest scores in Service Desk and Digital Workplace, out of the three Use Cases listed in Gartner's report.

This client is a leader in industrial automation and information. Based in the Midwest, with sales in 80 countries worldwide, its brands are recognized for innovation and excellence. With segments that target motor control and information platforms, the company is committed to making its customers more productive and the world more sustainable.

Compucom's mobile app puts the service desk in the palm of your hand with five primary benefits: self-service options, simplicity, efficiency, productivity, and information.  Watch this short introductory video to learn more.

How a Self-service Knowledge Base Empowers Today’s Workers

May 22, 2017 | Post by Kim Crean | 0 Comments

Self-service knowledge bases are the future of independent IT problem solving. Placing the power of resolving technical issues into the users’ hands reduces agent-assisted service desk tickets, lowers costs and streamlines the upgrading, migrating and moving processes.

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Going Digital: Is Your Midsized Business Ready?

May 01, 2017 | Post by Jodie Ohr | 0 Comments

“Digital” is a familiar term that means many things to many people. Organizations "go digital" when they embrace a new way of doing business that creates value out of the insight gained from all the data points generated by modern technologies such as mobile interfaces, cloud technologies and data analytics.

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