Service Desk

Benefits of Providing Service Desk Choices

January 12, 2017 | Post by Matt Cormio | 0 Comments

Service desk support is not one-size-fits-all, and different users prefer different speeds and methods of support. Fortunately, with today’s technology, a number of customer contact options are available to help address the needs of your employees.

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3 Signs Your Help Desk Provider Is Serious About the Future

October 27, 2016 | Post by Chris Spann | 0 Comments

In today’s workplace, you need to provide multiple contact methods to satisfy your users’ varied preferences – and provide flexible pricing too. Here are three signs your service desk provider is serious about the workplace of today, and the future.

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The Journey to Automation: Key Steps for Success

October 25, 2016 | Post by Sam Gross | 2 Comments

When it comes to robotics process automation, you can’t just buy a solution off the shelf and automatically achieve enterprise automation. A clear, integrated strategy is needed.

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What Midsize Companies Should Look for in a Managed Service Desk

August 12, 2016 | Post by Michelle Beauchamp | 2 Comments

Midsize companies are expected to offer world-class IT on a “midsize” budget. Now, enterprise-class end-user support is available for companies of any size.

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Physician Practices: Your Top 5 IT Problems — and How To Solve Them

August 05, 2016 | Post by Ken Jackowitz | 0 Comments

IT is revolutionizing the healthcare industry, but physician practices can still be stymied by IT basics. These tips can help solve the top IT issues.

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Now there is a managed service technical support solution that fits your business! Whether you need to support 250 users or 3,000+, the SmartDesk Solution™ by CompuCom® is designed to fit your company’s needs.

Intelligent Automation: Judgment Day is Coming

July 19, 2016 | Post by Shawn Fields | 0 Comments

Enterprises who don’t quickly adopt a strategy around intelligent automation are going to be left in the fallout of those that do.

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The Shrinking Service Desk and How Your Company Benefits

June 09, 2016 | Post by Sam Gross | 0 Comments

We’ve embraced self-service everywhere it makes sense, except not so aggressively in the tech industry that created these advancements, including digital service models.

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