Power to the Users
January 19, 2016 | Post by Tom Vetterani | 0 Comments
There have been many shifts in technology over the past decade, but none as significant as the shift in the power base away from IT and to the end-user.
A New Star in the Global Services Marketplace
When is IT Support More Than Just Support? When it Positions Your Employees to Embrace New Possibilities.
User-Focused Solutions for Today’s Global Workforce Needs
CompuCom is pleased to be positioned Gartner, Inc. in the “Leaders” quadrant of the Magic Quadrant for End-User Outsourcing Services, North America 2014.
This report evaluates IT service providers across two planes; completeness of vision, and ability to execute. Per the report, “Gartner's rigorous and multidimensional Magic Quadrant research process includes evaluation criteria that provide a comprehensive framework, which we have used to analyze the ability of 19 providers to deliver EUO services in North America."
A humorous jargon-free business explanation of ITIL® cycles. ITIL Explained Simply & Visually describes the five cycles in version 3 of the IT Infrastructure Library by comparing them to a restaurant chain.
Done well, the service catalog completely transforms the business and IT relationship.
Why the Next Big Data Is End-User Data
October 19, 2015 | Post by Michael Giordano | 0 Comments
How to take full advantage of end-user data by using the right tools, processes and best practices.
The CompuCom Service Desk team continues to focus on increasing customer satisfaction, to this U.S. Media Giant, by providing a higher level of Customer Care to all end-users.