Remote support is a sustainable, efficient, and cost-effective means of handling IT issues —combining it with onsite support services can help unlock greater productivity and technological reliability for your company. Campus-based onsite field technicians stationed at your business locations provide immediate, proactive, personalized service. 

This is part two of our three-part blog series on field support – focusing on the three main types of field support: dispatch-based support, campus-based support, and instant-access services. Here, we’ll discuss the perks of campus-based support and what to look for when outsourcing these services. 

When Campus-Based/Onsite Support is Needed

Having onsite technicians dedicated to your business locations, such as a corporate park or campus, is invaluable, especially when incidents requiring physical support are high. A dedicated field technician provides:   

• OEM hardware support, in and out of warranty
• Device repair
• Resolution of software issues
• Install, move, add, changes, and disposition (IMACD)
• Smart Hands support
• VIP support

An option consistently highly rated by our customers is onsite support through a walk-up resolution desk at their campus or business location. Compucom employees staff the desk, welcoming customers and facilitating issue triage. This solution offers an elevated support experience with faster case closure, minimizing downtime and associated costs. 

Addressing the Needs of a Distributed Workforce

Exceptional campus-based support includes the following:

Personalized Service and Training

Onsite support fosters a more individualized approach to your service. Technicians can provide tailored training and guidance to your staff, ensuring they are proficient with their daily tools and systems. This hands-on assistance cultivates a more knowledgeable workforce and boosts overall productivity. At Compucom, we also ensure technicians are trained in corporate culture. 

Proactive System Maintenance

The onsite presence of field technicians facilitates proactive maintenance of your IT infrastructure. Regular check-ups and updates can be conducted to ensure everything runs smoothly, reducing the likelihood of unexpected failures. This proactive approach is essential for maintaining the longevity and efficiency of your IT assets. 

Strategic IT Planning

Onsite support transcends solving immediate problems; it’s also about strategic planning. Technicians can assess your current setup and provide insights and recommendations for improvements. This strategic guidance ensures your IT infrastructure aligns with your business goals and scales with your growth. 

Cost-Effectiveness

Contrary to what you might first think, onsite support can be cost-effective. It eliminates the need for a full in-house IT team, which can be expensive to maintain. By using a managed services provider, you have access to our team of experts without the overhead costs of hiring, training, and retaining staff.  

At Compucom, We are People Powered

There are many compelling reasons to outsource your IT support. Perhaps you want to cut costs by customizing support services to an as-needed basis, or your business is growing, and you want to provide 24/7 technical support. Or maybe you’re focused on developing operational agility to keep up with changing customer demands and new technologies and want broader expertise. 

Compucom offers high-quality dispatch, digital, and other field support services. Three things set us apart as a market leader — our highly skilled technicians, service delivery and governance excellence, and breadth of certified support across vendors and technologies. We are well positioned to support your technology with over 6,000 technical resources. 

We cover 100% of the US and Canadian geographic economy, 92% with Compucom badged associates and 8% with strategic partners — providing service solutions such as:  

• Dispatch-based services 
• Campus-based services 
• Residential support for corporate end users 
• Digital lockers and vending for a contactless end-user experience, including onboarding and off-boarding 

As we continue our blog series on field support, we’ll discuss the final category, instant access, which includes digital lockers and vending. We’ll talk about the benefits and what to look for when outsourcing these services.  

In this series:

• The Benefits of Field Support Services: Dispatch
• Comprehensive and Flexible Field Support