Amazon Connect from AWS
Leverage the power of AI and cloud-based applications for your contact center with Amazon Connect from AWS and delivered by Compucom. Our team of experts will provide you with an Easy-to-use, omnichannel - voice, chat, email, and social media - cloud-based Contact Center as a Service (CCaaS) solution that scales to support any size business, providing superior customer service at a lower cost.
-
- Compucom Delivers Accelerated Time to Value: Our Rapid Development Framework will reduce application deployment time by 50% ensuring changes can be made easily to keep pace with evolving business requirements.
- Enhance Your Customer Experience: Transform your contact center to optimize customer interactions with a fast, secure and personalized experience.
- Improve Agent Productivity: Guiding agents to successful outcomes with real-time customer insights.
- Implementation and Deployment Services: Leverage Compucom expertise to design and implement Amazon Connect to deliver an optimized contact center.
- Integration and Data Services: Third-party integrations and analytics and reporting tools can provide a 360-degree view of customer information.
- Enabling, Empowering, and Extending Your Team: Our 24/7 dedicated support team will provide round-the-clock assistance to address any issues, ensuring uninterrupted service.
The Power of Partnership
The Future of Contact Center as a Service
Compucom’s Rapid Development Framework (RDF) is a flexible and easy-to-use configuration tool to assist in the rapid development of Interactive Voice Responses IVR and Queue applications on AWS Amazon Connect. This unique implementation approach enables the ability to rapidly configure and deploy call flows to the Amazon Connect Interactive Voice Response (IVR).
Our Offerings:
Implementation & Deployment
-
- Initial assessment: We will conduct a thorough assessment of your current contact center infrastructure, business goals, and customer service requirements to develop a customized implementation plan
- Solution design: Our team will design an Amazon Connect solution tailored to your specific needs, including call flows, integrations, and agent configurations
- Implementation: We will deploy Amazon Connect and integrate it seamlessly with your existing systems while ensuring minimal disruption to your operations
- Optimization: Rigorous testing and optimization processes will be carried out to ensure the system meets your performance and efficiency expectations.
Integration & Data Services
-
- Multi-channel support: Enable support for various communication channels like voice, chat, email, and social media, ensuring a consistent and unified customer experience
- Analytics and reporting: Implement analytics and reporting tools to gain insights into customer interactions and agent performance, enabling data-driven decision-making
- Third-party integrations: We will integrate Amazon Connect with your CRM system to provide agents with a 360-degree view of customer information, leading to improved interactions
- Multi-channel support: Enable support for various communication channels like voice, chat, email, and social media, ensuring a consistent and unified customer experience
Support Services
-
- Training: We offer comprehensive training programs for your agents, supervisors, and administrators to ensure a smooth transition to Amazon Connect
- Support: Our 24/7 dedicated support team will provide round-the-clock assistance to address any issues, ensuring uninterrupted service
- Managed services: We deliver innovative solutions for real-time collaboration, connection, and support, backed by exceptional concierge-style service, designed for how you work today and for how we’ll transform tomorrow.
- Training: We offer comprehensive training programs for your agents, supervisors, and administrators to ensure a smooth transition to Amazon Connect
