Good Digital Employee Experience (DEX) is more than a “nice to have” that will help retain and attract talent; it underpins many top business initiatives. Consider the priority of many businesses today: resilience — the ability “to deal with adversity, to withstand shock, and to adapt fast.”
With hybrid work becoming the norm and workplaces more complex, good technology plays an even more significant role in employee productivity. At Compucom, we would add that so does accurately measuring, analyzing, and managing technology’s impact on employee effectiveness and satisfaction.
As we conclude this blog series on Digital Employee Experience (DEX) and Digital Experience Management (XM), we’ll look at how to measure experience in order to discover areas for improvement to overall employee sentiment across an organization.
Previously, we introduced the four dimensions of Digital Experience Management (XM) that Compucom has identified and how effective management through data gathering and analytics can help to create the ideal hybrid workplace for your employees.
In our previous blog, we introduced the four dimensions of Digital Experience Management (XM) that Compucom has identified and how effective management through data gathering and analytics can help to create the ideal hybrid workplace for your employees.
No matter where we go or what we do, in the real world or online, the anticipation and expectation of a good experience are what draw us. Every day, with the swipe of a finger, access to all the world’s knowledge and the experiences of others drive our decision-making, thoughts, and actions in both our work and personal lives.
Your IT infrastructure has never been more critical to your company’s success. Combining the right hardware, software, people, and processes for an infrastructure that enables communication, creates efficiencies, protects data, and optimizes the user experience is a tall order, often falling to an already overburdened IT department.
In April, China once again conducted military exercises off the coast of Taiwan, causing Asia-Pacific tensions to move up the list of potential geopolitical supply chain issues to keep an eye on.
Customer Experience (CX) is a hot topic issue, and rightly so. But are you taking care of your “first customers,” your employees, with the same care, commitment, and focus you give to your customers?
Understanding and Optimizing the Remote Work Experience for Your Employees How Did We Get Here? A few years ago, having a job that allowed work from anywhere and the chance of a healthy work-life balance did not seem realistic. Long-term remote work wasn’t even a possibility, as we lacked the right technology to enable an effective distributed workplace; not to …
