The Framework Powering Our Services
Our FLO Framework includes a technology stack that provides AI-generated insights and recommendations, visualized in a customizable dashboard, offering IT and business leaders real-time visibility into various metrics and KPIs that matter most to their business. This framework enables us to optimize and proactively identify and/or resolve issues within our customers' IT environment holistically.
Our experts then leverage these insights and recommendations to enable proactive, data-driven decisions that lead to positive business outcomes, such as improved asset intelligence accuracy, a more compliant environment, an improved digital user experience, and more.
The FLO Framework’s extensible data, analytics, and automation capabilities to monitor, analyze, and enable insights across all IT systems and services. Among the outcomes we have seen include:
- 10% reduction in desktop procurement costs
- 20% fewer workplace and software tickets
- 30% increase in use on non-voice support channels
Full Lifecycle Observability and our FLO Framework address the whole IT landscape, enabling us to monitor and improve our customers’ entire breadth of IT technologies and services. Features, benefits, use cases, and insights include:
FEATURES
- Automated Anomaly Detection
- Predictive Analytics
- Root Cause Analysis
- User Experience Insights
BENEFITS
- Data-informed Decision-making
- Improved IT Efficiency and Lower Costs
- Enhanced Digital Experiences and Productivity
USE CASES
- Endpoint Right-sizing
- Capacity Right-sizing
- Performance-based Endpoint Refresh
- Automated Fault Remediation
- Service Desk Assist
INSIGHTS
- What is my OS Patch Compliance?
- How is my Windows 11 migration going?
- What is my endpoint health?
- What’s my device inventory?
- What is the level of endpoint security compliance?
AI-Forward Innovation
AI is coming of age and is generating transformational opportunities that are reshaping how enterprises use and manage technology. We are harnessing the availability of data and the power of AI to transform IT with data-informed strategies that deliver innovation and agility — shifting management practices from reactive and resource-intensive to proactive and efficient.
This approach emphasizes the integration of AI technologies as a core component of our business model, driving innovation and growth. It involves a thorough understanding of AI capabilities, the implementation of advanced analytics, and a commitment to continuous learning and adaptation to stay ahead in an ever-evolving digital landscape. By embracing an AI-forward mindset, we can unlock new opportunities and deliver a competitive edge to our customers.
“Compucom's FLO Framework is all about the intelligent use of data to help you effectively and efficiently manage your IT environment.” – Mike Flanagan, CIO/CTO, Compucom
