Compucom is an AI-forward company. We leverage AI internally and, as a managed services provider (MSP) dedicated to continuously increasing the value we provide our customers, we integrate AI extensively into our services, helping our customers take advantage of the strategic benefits of AI for their business.
AI is already redefining many aspects of the enterprise, and leaders face a critical question – where and how should it be used? Because, like any new technology, success hinges on strategic implementation and a clear understanding of its strengths and limitations.
At Compucom, we define Full Lifecycle Observability as the ability to understand what happens throughout your company’s entire IT environment, from sourcing through integration, support, and disposition. It requires that actionable data from multiple sources is correlated and enhanced for context. We implement Full Lifecycle Observability for our customers through our FLO Framework.
Compucom’s Full Lifecycle Observability Framework (FLO Framework) stands tall with a transformative approach for leveraging data, AI-driven insights, and automation to provide unprecedented visibility and actionable intelligence across IT environments. This blog discusses how full lifecycle observability is changing the game in IT operations, empowers teams to drive business outcomes through real-time insights, and fosters a culture of data democratization and continuous improvement.
VIDEO – Compucom’s Mike Monahon appearance on the Six Five webcast discussing key factors to consider when investing in AI-enabled PCs. Compucom assists customers to harness data from their IT environment to enhance decision-making, including whether AI PCs could boost workplace productivity.
A leading retail chain faced operational challenges due to outages in its stores and distribution centers. As part of our Full Lifecycle Observability approach, we used an AI-powered observability platform to enrich and correlate alert data, resulting in an 86% reduction in store incident volume and a 91% reduction in distribution center incident volume.
Think of the vastness and complexity of daily data from your company’s alerts, traces, logs, and user interactions. For IT teams, this data explosion can quickly become overwhelming. They can struggle to understand the overall health of systems and where they should focus their troubleshooting and optimization efforts.
Our advanced Experience Management, as part of our Full Lifecycle Observability framework, and proactive maintenance can dramatically enhance productivity and employee satisfaction. By addressing the root causes of technology-related issues and implementing targeted interventions, we helped our customer overcome their challenges and achieve remarkable results.
Smart device management can have a significant impact. Leveraging telemetry, implementing performance-based refresh strategies, and optimizing device management can help your organization achieve substantial cost savings and enhance employee experience.
